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If you lot're unable to make or receive calls, or your calls driblet unexpectedly, these troubleshooting tips tin assist. If yous're having bug with calls just while connected to Wi-Fi Calling, read no further and check out Wi-Fi Calling problems instead.

Read me first

First things beginning. To make sure your device tin make and receive calls, check the following:

 Your device shows at least two bespeak confined. If there are fewer, the signal is likewise low for reliable calls. Check out Indicate problems / no service troubleshooting.

 Your line is active (prepaid lines must have a balance).

 If you accept Family Allowances, make sure information technology isn't blocking calls or has fourth dimension-of-day blocks set upwardly.

 Wi-Fi Calling preferences are set to Cellular Preferred or Cellular But to prevent Wi-Fi Calling issues from interfering with your indicate.

 If you're calling an international number, check whether you have the right features on your account. See Stateside calling & texting services. For information most making international calls, see Make an international call.

If your device meets all these criteria, and you're nevertheless having calling problems, continue with the troubleshooting steps below.

Tip: If you lot need help with whatsoever of the steps in this document, visit our Device tutorials folio, select your device, and use the search bar to find what you're looking for.

Can't make or receive calls

If you tin can't make or receive calls; or go decorated, fast busy, three beeps, 3 rising tones, or a "phone call failed" mistake when you endeavour to call, get-go with these basic troubleshooting steps. For additional iPhone-specific troubleshooting steps, visit Apple Support.

Basic troubleshooting

1. Restart your phone.
2. Turn off Wi-Fi to ensure you're using the T-Mobile network.
3. Turn on VoLTE.
4. Uninstall downloaded apps such as calling apps; all blocking, launcher, and home screen apps; and apps y'all downloaded around the time the problem started. T-Mobile can't support calls on other services such as Google Vocalisation. Contact the app provider if necessary.
5. (iPhone but) Reset the network settings (Settings > Full general > Reset > Reset Network Settings).
6. Update the device software to the latest version. You can do this over Wi-Fi. Visit the Devices page for electric current versions and steps.

Can't call a specific number or make international calls

• Make sure the number you lot are dialing doesn't have a 1-700, 1-900, or 976 prefix. T-Mobile blocks calls to these numbers.
• Brand sure the number y'all're calling isn't on the device's Block or Spam list.
• Use the dialer to enter the full 11-digit number, instead of using any saved contacts.
• Include any country codes or area codes. (Add together a + or 011 to the beginning for US numbers.)
• Disable caller ID by dialing *67 before the 11-digit phone number. If the call goes through, your number is blocked to them.

Dropped calls

Information technology is normal for calls to drop after eight hours. Simply if your shorter calls drib frequently, try the following:

1. For calls dropping merely in specific locations, check out our 4G LTE & 5G Network coverage map to determine the level of indicate y'all should wait.
2. Brand sure that the touch screen isn't waking up during the call. It may wake up if your cheek presses the bear on screen or your fingers affect the buttons, like the End Phone call push.
3. Remove any cases or covers from the phone. Some protective cases interfere with reception.
4. Update the device software to the latest version. Visit the Devices page for current versions and steps.
5. Try calling in a location that dropped your phone call earlier to see if it happens over again.
6. If available, move the SIM card to some other T-Mobile device and come across if calls go along to driblet when you phone call from that device. This test will assistance Customer Care diagnose the problem.

All incoming calls go to voicemail

1. Reset your call forwarding settings:
   • Dial ##004# on the phone dialer and printing Send to reset decorated, if unreachable, and no reply settings.
   • Dial ##21# on the phone dialer and press Send to reset unconditional phone call forwarding settings.
2. Make sure that the number going to voicemail isn't on the device Cake or Spam Listing.
3. Check that Call Waiting is turned on in your telephone settings.
4. Turn off Bluetooth. If Bluetooth is on, the device may exist trying to ship the ring to a paired device, and you may miss it.
5. Check the notification switch on the side of the telephone, if you have one. It may make the phone become silent or turn off alerts to anyone who is non a favorite contact, and yous may exist missing those calls.
6. Call your own number to run into if it rings before forwarding to voicemail.
7. If available, motility the SIM carte du jour to another T-Mobile device and take someone call y'all to encounter whether calls go to voicemail on that device. This test will assistance Client Care diagnose the problem.

Impact tones don't work

If voicemail doesn't or phone systems (IVRs) don't recognize push presses on your device, check out your device's touch tone settings:

1. Plow on touch tones in your telephone settings. Annotation that touch tones may not work if you're on a briefing call.
2. For Android devices:
   • Wipe the cache sectionalisation to clear system memory.
   • Clear all app caches.
   • Turn off audible touch tones.
3. Update the device software to the latest version. Visit the Devices folio for current versions and steps.
4. Telephone call voicemail or a phone system to test whether touch tones are working equally expected. If not, contact us.

Stuck? Contact us

If the phone still can't make or receive calls after you've followed these troubleshooting steps, contact usa. Nosotros may need to bank check your number and the network in your area. If you received error messages or recordings when trying to place a call, be prepared to share those messages with us when you contact u.s..

If you can't call, contact united states through chat (message united states of america), the T-Mobile app , or social (Facebook, Twitter, Google+). Any of our contact options can connect you with someone to look at your business relationship settings and local network details, and file a ticket for any problems.

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Source: https://www.t-mobile.com/support/devices/device-troubleshooting/cant-call-dropped-calls-and-other-calling-issues

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